About Us - Frequently Asked Questions

What is a basecamp?
We believe that the best way to really discover a place is to find the perfect hotel, lodge or property and use it as a home base for exploring the surrounding area. Our basecamps have been chosen because of their location, helpful and knowledgeable staff and dedication to the local environment.
What about flights?
Global Basecamps does not directly book any flights but for multi-stop international itineraries build out your flights using Trip Planner and our partner Airtreks will help you design the trip of a lifetime.
How do the excursions work?
In most cases excursions are private multi-day trips led by knowledgeable local guides and showcase the true nature of each country. Whenever an excursion has set dates of departure or is designed for small groups this information will be highlighted in the description.
How difficult are the excursions?
Although we call our excursions “active adventure” the vast majority are suitable for anyone in good health and require no special skills or training. If specific skills are necessary they will either be outlined in the description or taught during the excursion.
Do I have to book every night of my trip?
Not at all. We have designed the booking engine to allow you to pre-book as much or as little as you’d like. We recommend booking at least the first couple of nights in a new destination and then leaving time to explore or travel from point to point without any commitments.
What if I need to get in touch with you while I’m traveling?
You can call or e-mail us at any time and we will be happy to assist you. If you have an emergency and it is after normal business hours our call center will give you prompts to reach one of our representatives 24-7.
Are the basecamps and excursions eco-friendly?
We take eco-certification very seriously and although most of our properties are “green” in many ways only basecamps that have been certified by internationally recognized organizations can be considered eco-certified. Basecamps that are not certified but have a proven commitment to the environment are labeled accordingly. All of our in-country partners practice sustainable travel practices for every excursion that they lead.
Are your basecamps and excursions kid friendly?
The basecamps and excursions that are suitable for children under 14 are listed as “family friendly” in the amenities bar.
Do I need travel insurance?
We feel that it is imperative that you travel with at least very basic travel insurance consisting of trip cancellation/interruption and emergency evacuation insurance to protect yourself. The only thing worse then something going very wrong and ending a trip early is ending a trip early and then not being able to get home or get any money back for the unused portion of the trip. See the Travel Insurance section of Travel 101 for more information.
Can I make changes after I’ve made a booking?
Although there is no guarantee that there will be availability when making date changes to a basecamp or excursion we are more than happy to assist you in making any necessary changes to your itinerary. Our basecamps and excursions may charge change fees depending on the seasonality and amount of time before the arrival date and some have very strict cancellation and change rules. Contact us directly for more information.
I want to go on a big trip but I’m not sure where to go. Can you help?
Our travel specialists are happy to help you design the trip of a lifetime. Depending on how much research you are willing to do on your own there may be additional deposits or fees involved. Contact us for details.
When is my reservation confirmed?
Immediately following your booking request you will receive a confirmation e-mail from us. Some of our basecamps and excursions may require up to 48 hours to confirm a reservation due to the remoteness of their location. We will send you another e-mail once all of the booking requests have been confirmed and your credit card has been charged.
Is my credit card charged immediately?
We will only charge your card when all of the basecamp and excursion reservations have been confirmed for your dates. At this time a confirmation e-mail will be sent to you with the total billed to your card.
Why do I need to register?
Registering is necessary to save any itineraries that you have designed and to make a booking request. Registration is simple and quick and requires only a user name and password in order to access previous, past and current itineraries. Your personal information will never be shared without your consent. See our Privacy Policy for more information.
Are online bookings safe and secure?
Yes. Your credit card security is our highest priority. Our servers use the highest level of Secure Socket Layer (SSL) encryption available. This encryption makes it impossible for unauthorized parties to read any information that you send us.
Do you have any brochures?
We do not currently produce any brochures or catalogs at this time. We are currently working on a quarterly publication that will available to GBC Explorer members and will highlight our product line and current trends in the travel industry.
How can I get a job with Global Basecamps?
We are always looking for well traveled, tech savvy, loyal and passionate people to join the GBC team. Send all resumes, CVs and inquiries to employment@globalbasecamps.com. Please no calls.
How can I give you feedback on the basecamps and excursions that I booked through GBC?
The quality of your experience is our top priority and we use your input to make decisions on our relationships with our partners. During or after your trip email us at suggest@globalbasecamps.com to let us know how everything went and any suggestions that you have about how we can do a better job next time.